脚本代码 分享 打印版本 举报 ViserDesk v1.1 - 支持工单管理帮助台平台 reishi 2026-05-05 41 0 60 源码简介ViserDesk 是一个支持工单管理帮助台平台，专为所有需要支持工单平台的企业设计。旨在简化和自动化客户咨询、技术问题及服务请求的管理。它提供了一个强大的平台，支持多个部门和代理角色，确保每一张工单都能被跟踪、优先排序并高效解决。主要功能包括工单创建与分配、状态跟踪、座席绩效监控、部门响应分析以及客户与支持人员之间的实时沟通。在线演示前台 https://script.viserlab.com/viserdesk/后台 https://script.viserlab.com/viserdesk/admin功能特点完整的支持工单管理系统在一个有序、易用的平台上管理客户咨询、服务请求和技术问题。多部门与基于角色的访问按部门和角色分配工单，以加快解决速度和促进团队协作。高级工单跟踪与优先级跟踪工单状态，设置优先级，确保没有请求遗漏。集成知识库提供即时支持和自助资源，提升客户满意度。预设回复与自动化规则通过自动化工作流程、预设回复和智能工单路由节省时间。客户与代理性能分析监控性能，跟踪解决时间，生成可操作的报告。安全与通知控制内置验证、垃圾邮件过滤器和实时通知确保操作安全且响应迅速。可定制前端和多语言支持定制平台外观，无需编码即可以多种语言为客户提供服务。系统需求PHP Version 8.3MySQL Version 8.0+ or MariaDB version 10.6+BCMath PHP ExtensionCtype PHP ExtensioncURL PHP ExtensionDOM PHP ExtensionFileinfo PHP ExtensionGD PHP ExtensionJSON PHP ExtensionMbstring PHP ExtensionImap PHP ExtensionOpenSSL PHP ExtensionPCRE PHP ExtensionPDO PHP Extensionpdo_mysql PHP ExtensionTokenizer PHP ExtensionXML PHP ExtensionFilter PHP ExtensionHash PHP ExtensionSession PHP ExtensionZip PHP Extensionallow_url_fopen()下载地址&安装方法 .dlepay-box{border:1px solid rgba(128,128,128,.28);border-radius:14px;padding:18px 20px;margin:18px 0;background:rgba(128,128,128,.06);box-shadow:0 6px 20px rgba(15,23,42,.05);font-size:14px;line-height:1.7;color:inherit} .dlepay-box.dlepay-free,.dlepay-box.dlepay-paid{border:1px solid rgba(34,197,94,.5);background:rgba(34,197,94,.09);box-shadow:none} .dlepay-head{display:flex;align-items:flex-start;gap:10px;flex-wrap:wrap} .dlepay-badge{display:inline-flex;align-items:center;height:22px;padding:0 9px;border-radius:999px;background:rgba(15,118,110,.92);color:#fff;font-size:12px;font-weight:700;letter-spacing:.02em;white-space:nowrap} .dlepay-free .dlepay-badge,.dlepay-paid .dlepay-badge{background:rgba(22,163,74,.92)} .dlepay-head__text{flex:1;min-width:200px;font-size:14px;line-height:1.7;color:inherit} .dlepay-head__text b{color:#ef4444;font-size:16px} .dlepay-actions{display:flex;gap:10px;flex-wrap:wrap;margin-top:14px} .dlepay-btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;height:40px;padding:0 18px;border-radius:10px;font-size:14px;font-weight:700;cursor:pointer;text-decoration:none;border:1px solid transparent;transition:transform .15s ease,box-shadow .15s ease;font-family:inherit} .dlepay-btn:active{transform:translateY(1px)} .dlepay-btn-primary{background:#1677ff;color:#fff;box-shadow:0 8px 18px rgba(22,119,255,.22)} .dlepay-btn-primary:hover{background:#0f62d9;color:#fff} .dlepay-btn-ghost{background:transparent;color:inherit;border-color:rgba(128,128,128,.42)} .dlepay-btn-ghost:hover{background:rgba(128,128,128,.14)} .dlepay-sub{margin-top:8px;font-size:12px;color:inherit;opacity:.62} .dlepay-note{margin-bottom:10px;font-size:13px;font-weight:700;color:#16a34a} .dlepay-content{margin-top:12px;padding:14px 16px;border:1px dashed rgba(128,128,128,.42);border-radius:10px;background:transparent} .dlepay-modal{position:fixed;left:0;top:0;right:0;bottom:0;z-index:99999;display:none;color:inherit} .dlepay-modal.is-open{display:block} .dlepay-modal__mask{position:absolute;left:0;top:0;right:0;bottom:0;background:rgba(15,23,42,.55)} .dlepay-modal__dialog{position:relative;width:min(92vw,360px);margin:10vh auto 0;background:#fff;color:#0f172a;border-radius:16px;padding:22px 22px 18px;box-shadow:0 24px 60px rgba(15,23,42,.35);text-align:center} .dlepay-modal__title{font-size:16px;font-weight:800;color:#0f172a;margin-bottom:14px} .dlepay-modal__close{position:absolute;top:8px;right:12px;border:0;background:transparent;font-size:22px;line-height:1;color:#94a3b8;cursor:pointer} .dlepay-modal__close:hover{color:#0f172a} .dlepay-loading{font-size:13px;color:#94a3b8;padding:30px 0} .dlepay-qr{display:none;width:220px;height:220px;margin:0 auto;border-radius:10px;border:1px solid rgba(128,128,128,.3);background:#fff} .dlepay-status{margin-top:12px;font-size:13px;line-height:1.7;color:#334155;min-height:20px} .dlepay-status b{color:#ef4444;font-size:15px} .dlepay-ok{color:#16a34a;font-weight:700} .dlepay-err{color:#ef4444;font-weight:700} [data-theme="dark"] .dlepay-box{background:rgba(255,255,255,.035);border-color:rgba(255,255,255,.14);box-shadow:none} [data-theme="dark"] .dlepay-box.dlepay-free,[data-theme="dark"] .dlepay-box.dlepay-paid{background:rgba(34,197,94,.1);border-color:rgba(34,197,94,.45)} [data-theme="dark"] .dlepay-head__text b,[data-theme="dark"] .dlepay-status b,[data-theme="dark"] .dlepay-err{color:#f87171} [data-theme="dark"] .dlepay-ok{color:#4ade80} [data-theme="dark"] .dlepay-btn-primary{background:#2f81f7;box-shadow:none} [data-theme="dark"] .dlepay-modal__dialog{background:#1e2228;color:#e6e6e6;box-shadow:0 24px 60px rgba(0,0,0,.65)} [data-theme="dark"] .dlepay-modal__title{color:#f1f5f9} [data-theme="dark"] .dlepay-modal__close{color:#9aa4b2} [data-theme="dark"] .dlepay-modal__close:hover{color:#fff} [data-theme="dark"] .dlepay-loading{color:#9aa4b2} [data-theme="dark"] .dlepay-status{color:#cbd5e1} @media (max-width:480px){.dlepay-box{padding:14px}.dlepay-btn{width:100%}} × 扫码支付 正在加载… (function(){ if (window.dlePayReady) { return; } window.dlePayReady = true; var CFG = {"url":"https:\/\/topide.com\/index.php?do=pay","qr":"https:\/\/topide.com\/index.php?do=alipaypay&action=qr&data=","token":"4454a01b5583578770b54619f3c0e66f0b645761","currency":"积分"}; function el(id) { return document.getElementById(id); } window.dlePayOpen = function(){ var m = el('dlepay-modal'); if (m) { m.className = 'dlepay-modal is-open'; m.setAttribute('aria-hidden','false'); } }; window.dlePayClose = function(){ var m = el('dlepay-modal'); if (m) { m.className = 'dlepay-modal'; m.setAttribute('aria-hidden','true'); } }; window.dlePayStatus = function(html, cls){ var s = el('dlepay-status'); if (!s) { return; } s.className = 'dlepay-status' + (cls ? ' ' + cls : ''); s.innerHTML = html; }; window.dlePayLoading = function(on){ var l = el('dlepay-loading'); var q = el('dlepay-qr'); if (l) { l.style.display = on ? 'block' : 'none'; } if (on && q) { q.style.display = 'none'; } }; function post(action, data, callback){ var fd = new FormData(); fd.append('action', action); fd.append('token', CFG.token || ''); for (var k in data) { if (Object.prototype.hasOwnProperty.call(data, k)) { fd.append(k, data[k]); } } fetch(CFG.url, { method: 'POST', body: fd, credentials: 'same-origin', headers: { 'X-Requested-With': 'XMLHttpRequest' } }).then(function(r){ return r.json(); }).then(function(d){ callback(d || { status: 'error', message: '返回数据异常' }); }).catch(function(){ callback({ status: 'error', message: '网络错误，请稍后重试' }); }); } window.dlePayScan = function(tagId, newsId){ window.dlePayOpen(); window.dlePayLoading(true); window.dlePayStatus('正在生成支付二维码…'); post('create', { tag_id: tagId, news_id: newsId }, function(d){ window.dlePayLoading(false); if (d.status === 'success') { if (d.free || d.paid) { window.dlePayStatus('已解锁，正在刷新…'); setTimeout(function(){ location.reload(); }, 500); return; } var q = el('dlepay-qr'); if (q) { q.src = CFG.qr + encodeURIComponent(d.qr_code); q.style.display = 'block'; } window.dlePayStatus('请使用支付宝扫码支付 ' + d.amount + ' 元（' + d.price + ' ' + (CFG.currency || '') + '）'); window.dlePayPoll(d.out_trade_no); } else { window.dlePayStatus('' + (d.message || '下单失败') + ''); } }); }; window.dlePayPoll = function(outTradeNo){ var tries = 0; function tick(){ tries ++; if (tries > 200) { window.dlePayStatus('二维码已过期，请关闭后重新下单'); return; } post('query', { out_trade_no: outTradeNo }, function(d){ if (d.status === 'paid') { window.dlePayStatus('支付成功，正在刷新…'); setTimeout(function(){ location.reload(); }, 600); return; } if (d.status === 'closed') { window.dlePayStatus('订单已关闭，请重新下单'); return; } setTimeout(tick, 3000); }); } setTimeout(tick, 2500); }; window.dlePayBalance = function(tagId, newsId){ if (!window.confirm('确认使用余额支付？')) { return; } window.dlePayOpen(); window.dlePayStatus('正在处理…'); post('balance', { tag_id: tagId, news_id: newsId }, function(d){ if (d.status === 'success') { window.dlePayStatus('支付成功，正在刷新…'); setTimeout(function(){ location.reload(); }, 500); } else { window.dlePayStatus('' + (d.message || '支付失败') + ''); } }); }; })(); 付费内容此部分内容需要支付 10 积分 后查看，请先登录。 标签 viserdesksupportticketmanagementhelpdeskplatform工单支持系统