Java AI intelligent customer service system source code website JS widget Manual agent work order quality inspection H5APP AI receives first, responds only when there is evidence, if not answered, immediately transfers to a manual agent. The agents work continuously at the same workbench, managing messages, work orders, quality inspections and reports all at once. Before going online, run a mock exam first. If the security questions fail, the AI will not be put on the job. Price and version: Source Code License ¥7,999; The one-time original installation service fee for the platform is ¥200, totaling ¥8,199. A functional version, currently delivered as 1.0.1. The original installation will be carried out according to the platform installation service of this product, and no additional installation, deployment or environment configuration fees will be charged. Third-party resources such as servers, domain names, models, and text messages shall be activated and paid for by the buyer to the corresponding service provider on their own. This update (October 28, 2026) 1.0.1: Normal guidance when there is no basis, priority given to quality inspection pending review, improvement of compensation approval and joint debugging of hanging items; The upgrade steps and verification scope are delivered along with the package. Suitable for - Teams with high consultation volumes and many repetitive questions in e-commerce, home furnishing, home appliances, education, etc. - Customer service centers that integrate AI reception, human agents, work orders, and quality inspection into one system - customer service companies or multi-brand enterprises that need to isolate channels, knowledge, and reports by brand. Core functions - website widgets and H5 visitor terminals: For the FAQ, directly provide the standard answer. For the rest, answer according to the public document with references. "Transfer to human agent" is always visible - queue and allocate by skill group. When transferring to human agent, hand over the AI summary and collected information to the agent. Messages and work orders are calculated based on the business calendar for time limits. Before going online, AI mock tests are conducted: each question type, including regular questions, inducements, information extraction, and prompt word injection, is reviewed one by one. Safety questions cannot be activated. AI reception is not allowed. The conversation risk wall is available for supervisors to listen in, whisper, and take over. The service quality inspection system rules plus AI initial judgment and manual review, reception reports and call volume prediction. The customer service management backend is applicable to the following personnel: customer service supervisors, agents, knowledge operation staff, and quality inspectors, authorized by role. - Agent Workbench: Conversation list, main text, customer profiles and AI recommended responses, quick responses, internal notes, @ Colleagues and collaborative agents - Conversation Risk Wall sorted by red/yellow/green, supervisor listening in, Whispering, public interjades or direct takeover - Messages and Service Work orders Type, priority, assignment, processing time limit calculated by business calendar, A4 PDF; Compensation commitment will be approved before being made public - FAQ and documents: Isolated analysis, paragraph by paragraph verification before release, visible scope divided into public and seat only. Pending knowledge clustering, online mock test - service quality inspection (rules + AI initial judgment + manual review + appeal), reception report, shift scheduling and call traffic prediction based on data from the past 4 weeks - multi-brand workspace, channels and hangers, business calendar, brand wording and anti-harassment, privacy and retention Settings. Applicable personnel for the mobile end of the agent: Agents and supervisors, mobile H5 / Android App. - Claim queuing sessions, replies, quick replies, AI recommendations, transfer, group transfer, and end - View customer information, collaboration notes, handle messages, work orders, and quality inspection appeals in the centralized to-do list - View personal shift schedules; The native push reminder for the new session was not designed for the visitor end in the first version. Applicable personnel: your customers, website widgets/H5 / Android App. - When intyping, use Lenovo FAQ. The machine's response will be marked with source tags such as "AI generated" or "Standard FAQ", and "convert to human" will always be available. - When queuing, display the number of people in front of you. Change to a message outside business hours and inform of the next business time. - After verifying the mobile phone number or signing on the merchant's website to exchange for a ticket, Check your orders, logistics, appointments and work order progress - come back within 24 hours to continue the previous session and evaluate after it ends. Bad review automatic generation of director review backlog Online demo and log management background: https://kf.diankit.com/ mobile H5: https://kf.diankit.com/h5/ android demo APK: https://www.diankit.com/download/ai-customer-service-1.0.1.apk background demo account (password unified Demo# kf 2026) : - the head of the service: kf_manager (Conversation Risk Wall, Reception Report, Shift Scheduling, Quality Inspection Complaint) - Pre-sale Agent: kf_agent_zhang (Agent Workbench, Message, Quick Response) - After-sale Agent: kf_agent_li (After-sale Work Order, Commitment Matter Approval) - Knowledge Operations kf_knowledge (FAQ, Documents, Knowledge to be Filled, Online mock Exam) - Quality Inspector: kf_qa (Service Quality Inspection, Review and Appeal) Mobile Experience: Demo Customer: 13700000001. Visitors can directly consult by opening the H5 on their mobile phones. When checking orders, verify with your mobile phone number. The verification code of the demonstration station is directly displayed on the page and no real text message is sent. After a visitor clicks "Convert to Human", they can log in to the backend with their agent account in another TAB of the same browser and receive the session they initiated. Login steps: Open the corresponding entrance → Select a demo account suitable for your identity → Enter your password and the graphic verification code on the page → Read and confirm the demo agreement before logging in. The visitor's mobile phone number experience is subject to the demonstration verification code displayed on the page. No real text messages will be sent. All demonstration materials are fictional and will be restored at a scheduled time. Please do not enter real information. The APK is connected to a public demonstration site, and the H5 can also be directly experienced through a mobile browser. Technology Stack - Server side: Spring Boot 3.5.16, Spring Security, MyBatis, Flyway; Java 17 compilation objective, Docker uses JDK 21. - Management side: React 19, Typescri-pt, Vite, TanStack Router/Query, Tailwind CSS and shadcn/ui; Mobile version: uni-app + Vue 3 (H5 and Android App share the same source code). -AI: OpenAI-compatible interface access model, key encrypted and saved, interface only displays the mask; Daily budget limits based on account, IP and the entire site. Untrusted files are processed in an independent parsing container that is not connected to the Internet, read-only, and non-rooted. - MySQL 8.4, Redis 7.4, Docker Compose independently deployed, with built-in backup and recovery scripts; The demonstration data is restored by the in-app recovery mechanism according to the whitelist. What to buy - Java server, React management, uni-app H5 / Android client project source files; The source code of our own business is not encrypted or obfuscated. -1.0.1 Complete source code ZIP and the signed Android demo APK of the same version; Self-owned brands must be configured with DCloud by themselves and repackaged after signing. - Database migration, initialization scripts, fictional demonstration data and demonstration recovery resources; Formal installation uses an independent account key. Docker Compose deployment, backup and recovery scripts, business processes, installation and deployment, AI model configuration, demonstration instructions, requirement implementation matrix, authorization and third-party license documents. The file list is verified with SHA-256. The buyer's document is delivered along with the order. The public page does not display the main text of the document or the link for shipping to the cloud disk. Authorization scope: Single project, single terminal entity authorization; It can be agreed to be delivered to one end customer, and testing, pre-release and disaster recovery are included in the same project. Allow modification of the source code within the authorized project; Multiple independent projects or entities require separate authorization. It is prohibited to resell the source code, disclose the code or distribute it outside the authorized project. The credit limit and simulated payment at the demonstration station are for experience only. The actual acceptance scope of interfaces, native permissions, and real machine functions is subject to the delivery matrix. Do not promote "zero vulnerabilities", "fully automatic compliance", or unlimited concurrency. After the payment for shipment, the corresponding source code materials folder will be automatically dispatched through the platform, including the source code, APK and supporting documents. The folder sharing and extraction code should only be filled in the dedicated automatic shipping field of the mutual station and not be written in the public introduction.